If you are awaiting a refund and have not yet heard from us please do not worry. We are working through all refunds in date order and are chasing our suppliers daily for these. Some tour operators & suppliers are taking longer than their original timescale given due to the volume of refunds they are dealing with. This is particularly the case with scheduled airlines as their refunds can take from 12-16 weeks to be processed. Please also bear in mind that we are not able to make any refunds until the supplier has refunded us first. We are working on a money in money out process, so once we receive the funds from our supplier we will then be able to provide a refund. Please be assured that as soon as we receive these funds, we will be in touch to advise that your refund is being processed.
If you require any further information, please contact our admin department by emailing customerrelations@holidaywithus.co.uk or calling 0800 167 0232