Peace of mind
Holiday With Us are ABTA bonded and when packaging a Flight Plus holiday, we act as an agent providing access to the widest choice of travel products from a vast range of providers and suppliers to give you the best prices. Each product (e.g. flight, hotel or car hire) has its own price independent of any other products booked at the same time and is booked separately by you with the travel provider and creates a contract directly between you and the provider of that product.
IS MY BOOKING PROTECTED ?
YES. All bookings placed through Holiday With Us are protected;
Flight Plus Holidays
All of the Flight Plus Holidays we offer are financially protected by ROCK insurance scheme.
A Flight Plus Holiday is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and / or car hire from separate Travel Providers and as separate bookings (i.e. not a package holiday).
On all Flight Plus Holiday bookings, your money is ROCK protected meaning that you will be able to continue with your holiday or suitable alternative holiday (at no extra cost) or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of one or more of your service Travel Providers.
Flights
We sell three different types of flights which are all protected. The sum refunded will be the cost of the flight itself up to a maximum claim of £2000 per passenger. Card payment and agency transaction fees (both of which are relatively small incidental costs) are outside the scope of the scheme and will not be refunded.
- Scheduled flights – all scheduled flights available on this web site are protected via an insurance scheme arranged at the time of booking. We will claim a refund from the designated insurance company and pass this on to you. Maximum claim £2000 per passenger.
- Low Cost flights – all low cost flights available on this web site are protected via an insurance scheme arranged at the time of booking. We will claim a refund from the designated insurance company and pass this on to you. Maximum claim £2000 per passenger.
- Charter flights – all charter operators whose flights are available on this web site hold ATOL licences. The charter flights are protected via the ATOL scheme operated by the Civil Aviation Authority (“CAA”). Refunds are provided by the CAA direct to you.
For customers who are already abroad at the time of the failure only: where a replacement return flight is provided free of charge then no claim arises, alternatively, where no replacement flight is provided any claim is limited to the lower of the original price paid for the flight and the actual price paid for the replacement flight back to the UK. Maximum claim £2000 per passenger.
Hotels
All hotel bookings are protected. You will be offered the option of transferring monies to be credited against another hotel booking or receiving a refund.
Other bookings
All other products sold on this site are also protected. You will be offered the option of transferring monies to be credited against an alternative booking (where one is available) or receiving a refund.
