Protection Promise Terms & Conditions
Flexibility when booking this summer
Only available on selected holidays under Holiday With Us Group’s ATOL and selected suppliers. For departures up to and including 31 October 2021, if your holiday destination is on the amber list in the run up to your holiday, you can make fee free changes to your booking or cancel for credit right up to 24 hours before travel. If your destination is added to the red list within 28 days of travel you’ll have to option to make fee free changes or receive a full refund. If you’d rather wait to see what happens, but the destination doesn’t come off the red list, we’ll cancel your holiday no later than seven days before you’re due to travel and refund you in full.
Only valid on departures up to and including 31 October 2021
£0 Deposit
£0 deposits only available on selected holidays under Holiday With Us Group’s ATOL with selected airlines and is not applicable to any 3rd party tour operator packages. You will be advised at the time of enquiry whether your holiday is eligible for the £0 deposit.
You must agree at the time of booking either to set up a monthly standing order into the Holiday With Us bank account, or to be contacted each month by Holiday With Us to collect payment via card. The amount to be paid each month will be agreed at the time of booking and will cover the cost of your deposit and the balance of your holiday. If you fail to make payments, cancel your standing order or if we cannot get hold of you to take payments for 2 consecutive months, we will have the right to cancel your holiday and you shall forfeit your deposit. Your final balance will be due 8 weeks before departure, however if you fail to make your monthly payments as agreed your final balance will be due 12 weeks before departure. You must pay your final balance on or before your agreed balance due date or you shall forfeit your deposit which was confirmed to you at the time of booking and your arrangements shall be cancelled.
Only valid on departures from 1st May 2021 – 31st December 2023
Price Match Guarantee
Free Amendments & Cancellations
Free amendments – only available on selected holidays under Holiday With Us Group’s ATOL and selected suppliers. If, prior to your balance due date, you wish to change your holiday arrangements in any way, for example your chosen departure date or accommodation, we will do our best to make these changes but it may not always be possible. If the changes are possible we will amend your holiday free of charge. This does not include any increase in the price of the new arrangements.
Free Cancellations – only available on selected holidays under Holiday With Us Group’s ATOL and selected suppliers. If you would like to cancel your booking for reasons not outlined in our COVID related terms, you can do so free of charge, providing you cancel prior to your balance due date. Your holiday deposit will then be returned to you as a credit note which can be used on a future Holiday With Us booking. If you have paid more than the deposit amount then the difference will be refunded to you.
Only valid on departures from 1st May 2021 – 31st December 2023
Money back guarantee when cancelling due to COVID-19
Only available on selected holidays under Holiday With Us Group’s ATOL and selected suppliers. If you need to cancel your holiday before your balance due date for reasons that fall within our COVID related terms then we will ensure you receive a refund on the moneys that you have paid. You must ensure that you have adequate COVID-19 Travel insurance arranged at the time of booking. If you do not take out COVID insurance, you will be liable for any charges that apply to your booking that Holiday With Us are unable to refund. If you need to cancel your holiday prior to your balance due date for any reason that is not included in our COVID related terms, your holiday deposit will then be returned to you as a credit note which can be used on a future Holiday With Us booking. If you cancel your holiday due to Covid after your balance has been paid, within the period of 8 weeks prior to departure, then you will be required to claim your full balance through your COVID insurance and we will assist you in making this claim. You must ensure that the Covid insurance you have taken out covers you for the reasons for cancelling. As soon as your balance is paid you will then adhere to our full terms & conditions and cancellation charges will apply with our suppliers.
Only valid on departures from 1st May 2021 – 31st December 2023
HWU COVID related terms
If you or anyone that is travelling with you have had to cancel due to the following reasons, you will receive your deposit back. We will require proof of this in the form of a scanned copy of your positive Covid-19 test result, and we will also require your Covid-19 Insurance policy details.
– You or anyone in your household has tested positive for COVID 19
– The Foreign & Commonwealth Office advises against travel to the country you have booked to travel to
Cancellation due to Covid-19 excludes travel corridors and other countries’ rules on quarantining. You must ensure that you are up to date with the most recent FCO advice right up to your date of departure.
We do not act on behalf of your insurer therefore it is your responsibility to ensure that you are familiar with the Covid insurance that you have taken out and understand the terms of the policy including what is covered when cancelling due to Covid-19.
Recommended COVID Travel Insurance
For more information on our recommended COVID Travel Insurance click here
